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Complaint Management

 

 

If something goes wrong, it is vital that customers understand that their complaint will be dealt with in a reasonable manner and that they will get a fair outcome. In order to improve the quality of our service at Lazard Asset Management (Deutschland) GmbH, we have established a complaint management division to ensure that our customers are treated fairly.

 

Please send any complaint to Beschwerde@lazard.com.

 

After receiving your complaint we will:

 

Send you a written acknowledgement within 5 days that the complaint has been received and is being dealt with

 

Ensure you are kept up-to-date with progress in resolving your complaint

 

If Lazard Asset Management (Deutschland) GmbH is not able to provide a final response within 4 weeks, you will get a written statement explaining why and when we expect to be able to provide a response.

 

Lazard Asset Management (Deutschland) GmbH is a member of the Ombudsstelle für Investmentfonds of the BVI. The Ombudsstelle für Investmentfonds is designed to resolve complaints about financial services firms quickly and with minimal formality.

 

Please note the ombudsman procedure is a free service and only eligible for private investors.

 

bvi logo

 

Büro der Ombudsstelle des BVI
Bundesverband Investment
und Asset Management e.V.
Unter den Linden 42
10117 Berlin
http://www.ombudsstelle-investmentfonds.de/start/

 

Lazard Asset Management (Deutschland) GmbH is allocated to the compensation scheme of the securities trading companies (EdW). For more information about EdW, please visit www.e-d-w.de.

 

Lazard Asset Management (Deutschland) GmbH
Christof Pieper
Neue Mainzer Straße 75
D-60311 Frankfurt am Main
Tel.: +49 69-50606-210
Christof.Pieper@lazard.com