Skip to Main Content
Contact

Contact Us

Dispute Resolution Process

What to do if you have a complaint

We are committed to providing our clients with the best possible service. If at any time you are dissatisfied with a service provided by us, please contact us so we can work towards a resolution.

 

While we appreciate that the circumstances surrounding a complaint can be frustrating for you, please be assured we will be working to resolve your complaint as quickly and as efficiently as possible.

 

How to make a complaint

You can make a complaint orally, in writing or in person.

 

Please contact our Client Service Department using any of the following methods:

  • Phone: 1800 825 287
  • Email: investorqueries@lazard.com
  • Mail or in person: Lazard Asset Management Pacific Co, Level 12 Gateway 1 Macquarie Place Sydney NSW 2000
  • Contact Form: by completing the Feedback / Complaints Form available below

 

Please provide full contact details to enable us to respond to you quickly. Please provide as much detail as possible regarding the nature of your complaint and any supporting documentation.

 

What we will do

  • Acknowledge your complaint within one business day, or as soon as practicable.
  • Provide you with a final written response regarding the complaint as soon as possible, but in any event within 30 days of receiving the complaint. Please note that we will not provide a final response where we have resolved the complaint to your satisfaction within five business days and you have not requested a written response.
  • Notify you if there is going to be a delay in providing a final written response within the 30 days, in circumstances where your complaint is particularly complex or circumstances beyond our control are causing the delays.

 

Still not satisfied?

We are a member of the Australian Financial Complaints Authority (“AFCA”). If an issue has not been resolved to your satisfaction and you are a retail client, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

 

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001